Find answers to common questions about care, shipping, and our materials.
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Have a question or request? Use the form below to reach us directly.
Below are some common questions:
A:
• Store separately in a soft pouch
• Avoid harsh chemicals or chlorine
• Wipe gently with a microfiber cloth after wearing
• For deep cleaning, use warm water + mild soap
Your jewelry is designed for everyday wear — including showers and water — but gentle care keeps it radiant.
A: Absolutely. We can provide natural-light videos, close-up angles, and styling clips upon request.
This helps you see the true shine, movement, and scale of your piece before purchasing.
A: Yes. Every Orryxa piece is made of authentic 18K solid gold, stamped and purity-verified.
We never sell plated, filled, or vermeil pieces — only true gold designed to last generations.
A: Once your order is placed, you’ll receive an instant confirmation email with your order details. A second email will follow as soon as your piece ships, including full tracking information.
A: If your order has not shipped yet, we can update your address. Please contact us within 12 hours of placing your order and we’ll do our best to accommodate the change.
A: At the moment, Orryxa ships within the United States only. International shipping will be added in the future.
A: Orders ship from Texas within 1–2 business days. Delivery typically takes 3–7 business days depending on your location and carrier.